:root{
  --bg:#f5f7fb; --card:rgba(255,255,255,.78); --card-solid:#fff;
  --line:rgba(15,23,42,.075); --line-strong:rgba(15,23,42,.12);
  --text:#0f172a; --text2:#475569; --muted:#8794a8;
  --brand:#2563eb; --brand2:#3b82f6; --brand-soft:rgba(37,99,235,.08);
  --ok:#0ea472; --warn:#d97706; --danger:#e11d48;
  --r:16px; --r-sm:11px; --r-lg:22px;
  --sh:0 1px 2px rgba(15,23,42,.04), 0 8px 24px -12px rgba(15,23,42,.14);
  --sh-lift:0 2px 6px rgba(15,23,42,.05), 0 18px 40px -18px rgba(15,23,42,.22);
  --font:-apple-system,BlinkMacSystemFont,"PingFang SC","Hiragino Sans GB","Microsoft YaHei",system-ui,sans-serif;
}
*{box-sizing:border-box;-webkit-tap-highlight-color:transparent}
html,body{height:100%}
body{margin:0;font-family:var(--font);color:var(--text);background:var(--bg);font-size:14px;line-height:1.55;
  -webkit-font-smoothing:antialiased;overflow:hidden}
body::before{content:"";position:fixed;inset:0;z-index:0;pointer-events:none;
  background:
    radial-gradient(680px 420px at 12% -8%, rgba(37,99,235,.10), transparent 62%),
    radial-gradient(560px 380px at 92% 4%, rgba(56,189,248,.10), transparent 60%),
    linear-gradient(180deg,#f8fafd,#eef2f8 78%,#eaeff7);}
button,input,textarea,select{font-family:inherit;font-size:inherit;color:inherit}
button{cursor:pointer;border:0;background:none}
a{color:var(--brand);text-decoration:none}
::-webkit-scrollbar{width:9px;height:9px}
::-webkit-scrollbar-thumb{background:rgba(100,116,139,.24);border-radius:9px;border:2px solid transparent;background-clip:content-box}
.hide{display:none!important}
.mono{font-variant-numeric:tabular-nums}

/* 登录 */
#login{position:relative;z-index:1;height:100%;display:flex;align-items:center;justify-content:center;padding:24px}
.login-card{width:100%;max-width:392px;background:var(--card);backdrop-filter:blur(22px) saturate(1.5);
  border:1px solid var(--line);border-radius:var(--r-lg);padding:36px 34px 28px;box-shadow:var(--sh-lift)}
.login-mark{width:46px;height:46px;border-radius:14px;background:linear-gradient(140deg,#3b82f6,#2563eb);
  display:flex;align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:19px;
  box-shadow:0 8px 20px -8px rgba(37,99,235,.7)}
.login-card h1{font-size:21px;margin:20px 0 6px;font-weight:600;letter-spacing:.2px}
.login-card p.sub{color:var(--muted);margin:0 0 24px;font-size:13px}
.field{margin-bottom:13px}
.field label{display:block;font-size:12px;color:var(--text2);margin-bottom:6px}
.field input{width:100%;padding:12px 14px;border:1px solid var(--line-strong);border-radius:var(--r-sm);
  background:rgba(255,255,255,.8);outline:none;transition:.16s}
.field input:focus{border-color:var(--brand);box-shadow:0 0 0 4px var(--brand-soft);background:#fff}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:11px 18px;border-radius:var(--r-sm);
  background:var(--brand);color:#fff;font-weight:500;transition:.16s;white-space:nowrap}
.btn:hover{background:#1d4ed8}
.btn:active{transform:translateY(1px)}
.btn.block{width:100%;padding:13px}
.btn.ghost{background:rgba(255,255,255,.7);color:var(--text2);border:1px solid var(--line-strong)}
.btn.ghost:hover{background:#fff;color:var(--text)}
.btn.sm{padding:7px 12px;font-size:12.5px;border-radius:9px}
.btn.danger{background:var(--danger)} .btn.danger:hover{background:#be123c}
.btn[disabled]{opacity:.5;pointer-events:none}
.alert{margin-top:13px;padding:10px 13px;border-radius:var(--r-sm);font-size:12.5px;
  background:rgba(225,29,72,.07);color:#b91c31;border:1px solid rgba(225,29,72,.16)}
.login-foot{margin-top:20px;padding-top:16px;border-top:1px solid var(--line);color:var(--muted);font-size:12px;
  display:flex;justify-content:space-between;gap:10px}

/* 工作台框架 */
#app{position:relative;z-index:1;height:100%;display:flex;flex-direction:column;padding:14px;gap:12px}
.topbar{display:flex;align-items:center;gap:14px;padding:11px 16px;background:var(--card);
  backdrop-filter:blur(20px) saturate(1.5);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--sh);flex:0 0 auto}
.brand{display:flex;align-items:center;gap:11px;font-weight:600;letter-spacing:.2px}
.brand .dot{width:9px;height:9px;border-radius:50%;background:var(--ok);box-shadow:0 0 0 3px rgba(14,164,114,.14)}
.brand .dot.off{background:#cbd5e1;box-shadow:0 0 0 3px rgba(148,163,184,.16)}
.brand small{display:block;font-weight:400;color:var(--muted);font-size:11.5px}
.spacer{flex:1}
.who{display:flex;align-items:center;gap:9px;color:var(--text2);font-size:13px}
.avatar{width:30px;height:30px;border-radius:50%;background:linear-gradient(140deg,#93c5fd,#3b82f6);color:#fff;
  display:flex;align-items:center;justify-content:center;font-size:12.5px;font-weight:600;flex:0 0 auto;overflow:hidden}
.avatar.lg{width:38px;height:38px;font-size:15px}
.avatar img{width:100%;height:100%;object-fit:cover}
.bot-switch{display:flex;gap:5px;align-items:center;overflow-x:auto;flex:0 0 auto;max-width:40vw;scrollbar-width:none}
.bot-switch::-webkit-scrollbar{display:none}
.bot-chip{display:inline-flex;align-items:center;gap:6px;padding:6px 12px;border-radius:10px;font-size:12.5px;
  background:rgba(255,255,255,.7);border:1px solid var(--line-strong);color:var(--text2);white-space:nowrap;transition:.14s}
.bot-chip.on{background:linear-gradient(140deg,#3b82f6,#2563eb);color:#fff;border-color:transparent;
  box-shadow:0 6px 16px -10px rgba(37,99,235,.9)}
.bot-chip i{width:6px;height:6px;border-radius:50%;background:var(--ok);display:inline-block}
.bot-chip i.off{background:#cbd5e1}

/* 指标 */
.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;flex:0 0 auto}
.metric{background:var(--card);backdrop-filter:blur(18px) saturate(1.4);border:1px solid var(--line);
  border-radius:var(--r);padding:14px 16px 12px;box-shadow:var(--sh);overflow:hidden}
.metric .k{font-size:11.5px;color:var(--muted);letter-spacing:.4px}
.metric .v{font-size:34px;font-weight:600;letter-spacing:-1px;line-height:1.16;margin-top:5px;font-variant-numeric:tabular-nums}
.metric .v small{font-size:12px;font-weight:400;color:var(--muted);margin-left:5px}
.metric.accent .v{color:var(--brand)} .metric.warn .v{color:var(--warn)}
.metric .spark{margin-top:6px;height:22px;width:100%;display:block}
.metric .spark path{fill:none;stroke:var(--brand2);stroke-width:1.35;stroke-linecap:round;stroke-linejoin:round}
.metric .spark .fill{fill:rgba(59,130,246,.10);stroke:none}

/* 三栏 */
.layout{flex:1;min-height:0;display:grid;grid-template-columns:314px minmax(0,1fr) 288px;gap:12px}
.panel{background:var(--card);backdrop-filter:blur(20px) saturate(1.5);border:1px solid var(--line);
  border-radius:var(--r-lg);box-shadow:var(--sh);display:flex;flex-direction:column;min-height:0;overflow:hidden}
.panel-head{padding:13px 15px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:9px;flex:0 0 auto}
.panel-head h2{margin:0;font-size:13.5px;font-weight:600}
.seg{display:flex;gap:3px;background:rgba(15,23,42,.045);border-radius:10px;padding:3px}
.seg button{padding:5.5px 11px;border-radius:7px;font-size:12.5px;color:var(--text2);transition:.14s;white-space:nowrap}
.seg button.on{background:#fff;color:var(--text);box-shadow:0 1px 3px rgba(15,23,42,.09);font-weight:500}
.search{width:100%;padding:8px 12px;border:1px solid var(--line-strong);border-radius:10px;
  background:rgba(255,255,255,.7);outline:none}
.search:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft);background:#fff}

/* 会话列表 */
.conv-scroll{overflow-y:auto;flex:1;padding:6px}
.conv{display:flex;gap:11px;padding:11px 12px;border-radius:var(--r-sm);cursor:pointer;transition:.14s;
  border:1px solid transparent;align-items:flex-start}
.conv:hover{background:rgba(255,255,255,.8)}
.conv.on{background:#fff;border-color:var(--line-strong);box-shadow:0 6px 18px -12px rgba(15,23,42,.3)}
.conv .body{min-width:0;flex:1}
.conv .row1{display:flex;align-items:baseline;gap:7px}
.conv .name{font-weight:500;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:150px}
.conv .time{font-size:11px;color:var(--muted);margin-left:auto;flex:0 0 auto;font-variant-numeric:tabular-nums}
.conv .prev{color:var(--muted);font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.conv .tags{display:flex;gap:5px;margin-top:6px;flex-wrap:wrap}
.tag{font-size:10.5px;padding:2px 7px;border-radius:6px;background:rgba(15,23,42,.05);color:var(--text2)}
.tag.wait{background:rgba(217,119,6,.11);color:#b45309}
.tag.serving{background:rgba(14,164,114,.11);color:#0b7a58}
.tag.mine{background:var(--brand-soft);color:var(--brand)}
.tag.bot{background:rgba(99,102,241,.10);color:#4f46e5}
.badge{min-width:19px;height:19px;padding:0 6px;border-radius:10px;background:var(--brand);color:#fff;font-size:11px;
  display:flex;align-items:center;justify-content:center;font-variant-numeric:tabular-nums;flex:0 0 auto}
.empty{padding:44px 20px;text-align:center;color:var(--muted);font-size:13px}

/* 聊天 */
.chat-head{padding:11px 16px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:11px;flex:0 0 auto}
.chat-head .info{min-width:0;flex:1}
.chat-head .n{font-weight:600;font-size:14px;display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.chat-head .s{color:var(--muted);font-size:12px;margin-top:1px}
.chat-head .acts{display:flex;gap:7px}
.msgs{flex:1;overflow-y:auto;padding:18px 18px 8px;display:flex;flex-direction:column;gap:12px;background:rgba(255,255,255,.28)}
.msg{display:flex;gap:9px;max-width:76%;align-items:flex-end}
.msg.out{align-self:flex-end;flex-direction:row-reverse}
.msg .bubble{padding:9px 13px;border-radius:14px;background:#fff;border:1px solid var(--line);
  box-shadow:0 3px 10px -8px rgba(15,23,42,.4);white-space:pre-wrap;word-break:break-word;font-size:13.5px}
.msg.in .bubble{border-bottom-left-radius:5px}
.msg.out .bubble{background:linear-gradient(140deg,#3b82f6,#2563eb);color:#fff;border-color:transparent;border-bottom-right-radius:5px}
.msg.bot .bubble{background:rgba(255,255,255,.92);border-style:dashed;color:var(--text2)}
.msg .meta{font-size:10.5px;color:var(--muted);margin-top:4px;text-align:right}
.msg .media{max-width:250px;border-radius:11px;display:block;margin-bottom:2px;cursor:pointer}
.msg audio{width:220px;max-width:60vw}
.msg video{max-width:260px;border-radius:11px;display:block}
.msg .loc-card{display:flex;gap:9px;align-items:center;min-width:190px}
.msg .loc-card .pin{width:34px;height:34px;border-radius:10px;background:var(--brand-soft);display:flex;
  align-items:center;justify-content:center;flex:0 0 auto}
.msg .face{width:28px;height:28px;vertical-align:-6px}
.sys-line{align-self:center;font-size:11.5px;color:var(--muted);background:rgba(255,255,255,.7);padding:3px 11px;border-radius:9px}

/* 输入区 */
.composer{flex:0 0 auto;border-top:1px solid var(--line);padding:10px 14px 12px;background:rgba(255,255,255,.5)}
.quicks{display:flex;gap:6px;overflow-x:auto;padding-bottom:8px;scrollbar-width:none}
.quicks::-webkit-scrollbar{display:none}
.quicks button{font-size:12px;padding:5px 11px;border-radius:9px;background:rgba(37,99,235,.07);color:var(--brand);
  white-space:nowrap;border:1px solid rgba(37,99,235,.12);transition:.14s;display:inline-flex;gap:5px;align-items:center}
.quicks button:hover{background:var(--brand);color:#fff;border-color:transparent}
.tools{display:flex;gap:4px;padding-bottom:8px;align-items:center;flex-wrap:wrap}
.tools .sep{width:1px;height:18px;background:var(--line-strong);margin:0 5px}
.tool{width:32px;height:32px;border-radius:9px;display:flex;align-items:center;justify-content:center;
  color:var(--text2);transition:.14s;border:1px solid transparent}
.tool:hover{background:rgba(37,99,235,.08);color:var(--brand);border-color:rgba(37,99,235,.14)}
.tool svg{width:17px;height:17px;stroke:currentColor;fill:none;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}
.tool-label{font-size:12px;color:var(--muted);padding-left:2px}
.composer-row{display:flex;gap:9px;align-items:flex-end}
.composer textarea{flex:1;min-height:44px;max-height:150px;padding:11px 13px;border:1px solid var(--line-strong);
  border-radius:var(--r-sm);resize:none;outline:none;background:#fff;line-height:1.5}
.composer textarea:focus{border-color:var(--brand);box-shadow:0 0 0 4px var(--brand-soft)}
.hint{font-size:11.5px;color:var(--muted);margin-top:7px;display:flex;justify-content:space-between}
.attach-preview{display:flex;gap:9px;align-items:center;padding:8px 10px;margin-bottom:8px;border-radius:var(--r-sm);
  background:rgba(37,99,235,.06);border:1px solid rgba(37,99,235,.14);font-size:12.5px}
.attach-preview img{width:44px;height:44px;border-radius:8px;object-fit:cover}
.attach-preview .x{margin-left:auto;color:var(--muted);cursor:pointer;padding:2px 6px}
.emoji-panel{position:absolute;bottom:100%;left:14px;margin-bottom:8px;width:330px;max-height:230px;overflow-y:auto;
  background:#fff;border:1px solid var(--line-strong);border-radius:var(--r);box-shadow:var(--sh-lift);padding:10px;
  display:grid;grid-template-columns:repeat(9,1fr);gap:5px;z-index:20}
.emoji-panel img{width:26px;height:26px;cursor:pointer;border-radius:6px;padding:2px;transition:.12s}
.emoji-panel img:hover{background:rgba(37,99,235,.1);transform:scale(1.15)}

/* 侧栏 */
.side-scroll{overflow-y:auto;flex:1;padding:14px 15px}
.side-block{margin-bottom:20px}
.side-block h3{margin:0 0 9px;font-size:11.5px;color:var(--muted);letter-spacing:.6px;text-transform:uppercase;font-weight:600}
.kv{display:flex;justify-content:space-between;gap:12px;padding:7px 0;border-bottom:1px dashed var(--line);font-size:12.5px}
.kv:last-child{border-bottom:0}
.kv .k{color:var(--muted);flex:0 0 auto} .kv .v{text-align:right;word-break:break-all}
.user-card{display:flex;gap:12px;align-items:center;padding:12px;border-radius:var(--r);
  background:rgba(255,255,255,.7);border:1px solid var(--line)}

/* 抽屉 / 弹层 */
.mask{position:fixed;inset:0;background:rgba(15,23,42,.32);backdrop-filter:blur(2px);z-index:60;opacity:0;transition:.2s}
.mask.on{opacity:1}
.drawer{position:fixed;top:0;right:0;bottom:0;width:min(470px,100%);z-index:61;background:#fff;
  box-shadow:-24px 0 60px -30px rgba(15,23,42,.5);display:flex;flex-direction:column;
  transform:translateX(102%);transition:transform .24s cubic-bezier(.32,.72,0,1)}
.drawer.on{transform:none}
.drawer-head{padding:16px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:12px}
.drawer-head h2{margin:0;font-size:15px;font-weight:600;flex:1}
.drawer-tabs{display:flex;gap:2px;padding:10px 14px 0;border-bottom:1px solid var(--line);overflow-x:auto;scrollbar-width:none}
.drawer-tabs::-webkit-scrollbar{display:none}
.drawer-tabs button{padding:8px 13px;font-size:13px;color:var(--muted);border-bottom:2px solid transparent;white-space:nowrap}
.drawer-tabs button.on{color:var(--brand);border-bottom-color:var(--brand);font-weight:500}
.drawer-body{flex:1;overflow-y:auto;padding:16px 18px 40px}
.form-row{margin-bottom:13px}
.form-row label{display:block;font-size:12px;color:var(--text2);margin-bottom:6px}
.form-row input,.form-row textarea,.form-row select{width:100%;padding:9px 12px;border:1px solid var(--line-strong);
  border-radius:10px;background:#fff;outline:none}
.form-row textarea{min-height:78px;resize:vertical;line-height:1.55}
.form-row input:focus,.form-row textarea:focus,.form-row select:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
.list-item{display:flex;align-items:center;gap:10px;padding:11px 13px;border:1px solid var(--line);
  border-radius:var(--r-sm);margin-bottom:8px;background:#fff}
.list-item .g{flex:1;min-width:0}
.list-item .t{font-size:13px;font-weight:500;display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.list-item .d{font-size:12px;color:var(--muted);margin-top:2px;word-break:break-word}
.switch{width:38px;height:22px;border-radius:12px;background:#cbd5e1;position:relative;transition:.18s;flex:0 0 auto;cursor:pointer}
.switch.on{background:var(--brand)}
.switch::after{content:"";position:absolute;top:2px;left:2px;width:18px;height:18px;border-radius:50%;background:#fff;transition:.18s}
.switch.on::after{transform:translateX(16px)}
.toast{position:fixed;left:50%;bottom:34px;transform:translate(-50%,16px);z-index:90;background:rgba(15,23,42,.92);
  color:#fff;padding:10px 18px;border-radius:11px;font-size:13px;opacity:0;transition:.22s;pointer-events:none;max-width:80vw;text-align:center}
.toast.on{opacity:1;transform:translate(-50%,0)}
.toast.err{background:rgba(190,18,60,.95)}
.mobile-back{display:none}
.code-box{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:14px;letter-spacing:2px;
  background:rgba(37,99,235,.07);color:var(--brand);padding:5px 11px;border-radius:8px;border:1px dashed rgba(37,99,235,.25)}

/* ============ 总后台 ============ */
#admin{position:relative;z-index:1;height:100%;display:grid;grid-template-columns:238px minmax(0,1fr);gap:14px;padding:14px}
.aside{background:var(--card);backdrop-filter:blur(20px) saturate(1.5);border:1px solid var(--line);
  border-radius:var(--r-lg);box-shadow:var(--sh);display:flex;flex-direction:column;padding:16px 12px;min-height:0}
.aside .logo{display:flex;align-items:center;gap:11px;padding:4px 8px 18px}
.aside .logo .mark{width:38px;height:38px;border-radius:12px;background:linear-gradient(140deg,#3b82f6,#2563eb);
  display:flex;align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:17px;
  box-shadow:0 8px 20px -10px rgba(37,99,235,.8)}
.aside .logo b{font-size:14.5px;font-weight:600;display:block;letter-spacing:.2px}
.aside .logo span{font-size:11.5px;color:var(--muted)}
.nav{display:flex;flex-direction:column;gap:2px;flex:1;overflow-y:auto}
.nav button{display:flex;align-items:center;gap:10px;padding:9.5px 12px;border-radius:11px;font-size:13.5px;
  color:var(--text2);text-align:left;transition:.14s;width:100%}
.nav button:hover{background:rgba(255,255,255,.75)}
.nav button.on{background:#fff;color:var(--brand);font-weight:500;box-shadow:0 1px 3px rgba(15,23,42,.07)}
.nav button svg{width:17px;height:17px;stroke:currentColor;fill:none;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;flex:0 0 auto}
.nav .n-badge{margin-left:auto;background:var(--brand);color:#fff;font-size:11px;border-radius:9px;padding:1px 7px}
.aside-foot{padding-top:12px;border-top:1px solid var(--line);display:flex;align-items:center;gap:9px;font-size:12.5px;color:var(--text2)}
.main{min-height:0;display:flex;flex-direction:column;gap:12px;overflow:hidden}
.main-head{display:flex;align-items:center;gap:12px;padding:2px 4px;flex:0 0 auto}
.main-head h1{margin:0;font-size:19px;font-weight:600;letter-spacing:.2px}
.main-head p{margin:2px 0 0;font-size:12.5px;color:var(--muted)}
.main-body{flex:1;min-height:0;overflow-y:auto;padding-right:2px;display:flex;flex-direction:column;gap:12px}
/* 关键：卡片必须按自身内容撑高。之前 flex 子项被压缩，卡片高度被限制在容器内，
   里面的内容溢出后被卡片自己的 overflow:hidden 裁掉 —— 表现就是「往下滑滑不动」。 */
.main-body>*{flex:0 0 auto}
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
.kpi{background:var(--card);backdrop-filter:blur(18px) saturate(1.4);border:1px solid var(--line);border-radius:var(--r);
  padding:16px 18px;box-shadow:var(--sh);position:relative;overflow:hidden}
.kpi .t{font-size:12px;color:var(--muted);letter-spacing:.4px}
.kpi .n{font-size:42px;font-weight:600;letter-spacing:-1.6px;line-height:1.12;margin:6px 0 2px;font-variant-numeric:tabular-nums}
.kpi .n.sm{font-size:32px}
.kpi .f{font-size:12px;color:var(--muted)}
.kpi .spark{position:absolute;right:0;left:0;bottom:0;height:34px;opacity:.5}
.kpi .spark path{fill:none;stroke:var(--brand2);stroke-width:1.4;stroke-linejoin:round;stroke-linecap:round}
.kpi .spark .fill{fill:rgba(59,130,246,.12);stroke:none}
.card{background:var(--card);backdrop-filter:blur(20px) saturate(1.5);border:1px solid var(--line);
  border-radius:var(--r-lg);box-shadow:var(--sh);overflow:hidden}
.card-head{padding:14px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px}
.card-head h2{margin:0;font-size:14px;font-weight:600;flex:1}
.card-body{padding:16px 18px}
.tbl{width:100%;border-collapse:collapse;font-size:13px}
.tbl th{text-align:left;font-weight:500;color:var(--muted);font-size:11.5px;letter-spacing:.4px;padding:0 10px 10px;
  border-bottom:1px solid var(--line)}
.tbl td{padding:11px 10px;border-bottom:1px solid var(--line);vertical-align:middle}
.tbl tr:last-child td{border-bottom:0}
.tbl tr:hover td{background:rgba(255,255,255,.6)}
.grid2{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:12px}
.bot-card{border:1px solid var(--line);border-radius:var(--r);padding:15px 16px;background:#fff;box-shadow:var(--sh)}
.bot-card .r1{display:flex;align-items:center;gap:11px;margin-bottom:11px}
.bot-card .r1 b{font-size:14.5px;display:block}
.bot-card .r1 span{font-size:12px;color:var(--muted)}
.bot-card .r2{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{font-size:12px;padding:4px 9px;border-radius:8px;border:1px solid var(--line-strong);background:#fff;
  color:var(--text2);cursor:pointer;transition:.14s;user-select:none}
.chip.on{background:var(--brand);color:#fff;border-color:transparent}
.chip.plain{cursor:default}
.tag-soft{font-size:11px;padding:2px 8px;border-radius:7px;background:rgba(15,23,42,.05);color:var(--text2)}
.tag-soft.ok{background:rgba(14,164,114,.12);color:#0b7a58}
.tag-soft.warn{background:rgba(217,119,6,.14);color:#b45309}
.sbar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-top:9px}
.sbar .mut{font-size:11.5px;color:var(--muted);line-height:1.5}
.tag-soft.off{background:rgba(148,163,184,.16);color:#64748b}
.tag-soft.brand{background:var(--brand-soft);color:var(--brand)}
.modal{position:fixed;inset:0;z-index:80;display:flex;align-items:center;justify-content:center;padding:20px}
.modal .box{background:#fff;border-radius:var(--r-lg);width:min(560px,100%);max-height:88vh;overflow-y:auto;
  box-shadow:0 30px 80px -30px rgba(15,23,42,.5);padding:22px 24px}
.modal h3{margin:0 0 16px;font-size:16px;font-weight:600}
.modal .foot{display:flex;gap:9px;justify-content:flex-end;margin-top:18px}


/* ---- 客户已把机器人删掉 ---- */
.tag-del{display:inline-flex;align-items:center;font-size:11px;padding:2px 8px;border-radius:8px;
  background:rgba(225,29,72,.1);color:#b91c31;border:1px solid rgba(225,29,72,.2);white-space:nowrap;margin-right:5px}
.delbar{display:flex;align-items:center;gap:12px;padding:11px 16px;flex:0 0 auto;
  background:linear-gradient(90deg,rgba(225,29,72,.06),rgba(225,29,72,.02));
  border-bottom:1px solid rgba(225,29,72,.18)}
.delbar.hide{display:none}
.delbar .di{flex:0 0 auto;width:22px;height:22px;border-radius:7px;background:rgba(225,29,72,.12);
  color:#b91c31;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px}
.delbar .dt{flex:1;min-width:0;line-height:1.5}
.delbar .dt b{display:block;font-size:13.5px;color:#b91c31}
.delbar .dt span{font-size:12px;color:var(--muted)}
.btn.danger{background:linear-gradient(145deg,#f43f5e,#e11d48);color:#fff;border-color:transparent}
.btn.danger:hover{filter:brightness(1.05)}
@media (max-width:640px){ .delbar{flex-wrap:wrap;gap:8px} .delbar .dt{flex-basis:100%} }


/* ---- 待补发的消息 ---- */
.msg.queued .bubble{opacity:.82;border-style:dashed}
.pendtip{font-size:11.5px;color:#b45309;margin-top:6px;line-height:1.6}
.pendtag{display:inline-block;margin-left:7px;font-size:11px;padding:1px 7px;border-radius:7px;
  background:rgba(217,119,6,.12);color:#b45309}


/* ---- 置顶聊天记录 ---- */
.pinbar{flex:0 0 auto;background:linear-gradient(90deg,rgba(37,99,235,.06),rgba(37,99,235,.02));
  border-bottom:1px solid rgba(37,99,235,.16)}
.pinbar.hide{display:none}
.pinhead{display:flex;align-items:center;gap:10px;padding:8px 16px;font-size:12.5px;color:#1d4ed8}
.pinhead b{font-weight:600}
.pinhead .btn{margin-left:auto;height:24px;padding:0 10px;font-size:12px}
.pinlist{max-height:174px;overflow-y:auto;padding:0 12px 10px}
.pinrow{display:flex;align-items:center;gap:9px;padding:7px 9px;border-radius:10px;background:rgba(255,255,255,.72);
  border:1px solid rgba(37,99,235,.1);margin-bottom:6px}
.pinrow:last-child{margin-bottom:0}
.pwho{flex:0 0 auto;font-size:11px;padding:1px 7px;border-radius:7px;background:rgba(100,116,139,.12);color:#475569}
.pwho.me{background:rgba(37,99,235,.12);color:#1d4ed8}
.pwhen{flex:0 0 auto;font-size:11px;color:var(--muted);font-variant-numeric:tabular-nums}
.ptext{flex:1;min-width:0;font-size:12.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.pinrow .btn{flex:0 0 auto;height:24px;padding:0 9px;font-size:11.5px}
.pinbtn{display:inline-block;margin-left:8px;padding:0 6px;height:19px;line-height:18px;border-radius:6px;
  border:1px solid transparent;background:transparent;color:var(--muted);font-size:11px;cursor:pointer;
  font-family:inherit;opacity:.55;transition:.15s}
.msg:hover .pinbtn{opacity:1}
.pinbtn:hover{background:rgba(37,99,235,.09);color:#1d4ed8;border-color:rgba(37,99,235,.18)}
.pinbtn.on{opacity:1;background:rgba(37,99,235,.12);color:#1d4ed8;border-color:rgba(37,99,235,.22)}
.msg.flash .bubble{box-shadow:0 0 0 3px rgba(37,99,235,.28);transition:box-shadow .3s}
@media (max-width:640px){ .pinlist{max-height:132px} .ptext{font-size:12px} }


/* ---- 会话（用户）置顶 ---- */
.conv.pinned{background:linear-gradient(90deg,rgba(37,99,235,.08),rgba(37,99,235,.01) 58%)}
.conv.pinned .name::before{content:"置顶";display:inline-block;font-size:10px;line-height:15px;
  color:#1d4ed8;background:rgba(37,99,235,.13);border:1px solid rgba(37,99,235,.18);
  padding:0 5px;border-radius:6px;margin-right:5px;vertical-align:1px;letter-spacing:.3px}
.cpin{flex:0 0 auto;width:24px;height:24px;padding:0;border-radius:8px;border:1px solid transparent;
  background:transparent;color:var(--muted);font-size:11.5px;line-height:22px;cursor:pointer;
  font-family:inherit;opacity:0;transition:.15s;margin-right:4px}
.conv:hover .cpin{opacity:.55}
.cpin:hover{opacity:1;background:rgba(37,99,235,.1);border-color:rgba(37,99,235,.2)}
.cpin.on{opacity:1;background:rgba(37,99,235,.14);border-color:rgba(37,99,235,.24);
  box-shadow:0 1px 4px -2px rgba(37,99,235,.6)}
.cpin:disabled{opacity:.4}
@media (max-width:900px){ .cpin{opacity:.5;width:28px;height:28px;line-height:26px} }


/* ---- 本地黑名单 ---- */
.tag-block{display:inline-flex;align-items:center;font-size:11px;padding:2px 8px;border-radius:8px;
  background:rgba(71,85,105,.12);color:#475569;border:1px solid rgba(71,85,105,.2);
  white-space:nowrap;margin-right:5px}
.blockhint{font-size:12px;line-height:1.7;color:#92400e;background:rgba(217,119,6,.08);
  border:1px solid rgba(217,119,6,.2);border-radius:10px;padding:9px 11px;margin-bottom:3px}
.hint2{font-size:11.5px;color:var(--muted);line-height:1.6;margin-top:2px}
.btn.danger{background:linear-gradient(145deg,#f43f5e,#e11d48);color:#fff;border-color:transparent}
.btn.danger:hover{filter:brightness(1.05)}


/* ---- 表格与列表视觉优化（订单 / 用户 / 客服 等所有列表页）---- */
.tbl{width:100%;border-collapse:separate;border-spacing:0}
.tbl thead th{font-size:12px;font-weight:500;color:#8794a8;letter-spacing:.3px;text-align:left;
  padding:0 10px 11px;border-bottom:1px solid var(--line);white-space:nowrap}
.tbl tbody td{padding:13px 10px;border-bottom:1px solid #f1f5f9;font-size:13.5px;vertical-align:middle}
.tbl tbody tr:last-child td{border-bottom:0}
.tbl tbody tr:hover{background:rgba(37,99,235,.035)}
.tbl tbody tr:hover td:first-child{border-radius:10px 0 0 10px}
.tbl tbody tr:hover td:last-child{border-radius:0 10px 10px 0}
.tag-soft{padding:3px 10px;border-radius:8px;font-size:12px;font-weight:400}
.code-box{font-size:12.5px}
.mini-stat b{font-variant-numeric:tabular-nums}
.agent-grid,.bot-grid{gap:15px}

@media (max-width:1180px){ .layout{grid-template-columns:280px minmax(0,1fr)} .side{display:none}
  #admin{grid-template-columns:212px minmax(0,1fr)} }
@media (max-width:900px){
  #admin{grid-template-columns:1fr;grid-template-rows:auto minmax(0,1fr);padding:10px;gap:10px}
  .aside{flex-direction:row;align-items:center;padding:10px;overflow-x:auto}
  .aside .logo{padding:0 12px 0 4px}
  .aside .logo b,.aside .logo span{display:none}
  .nav{flex-direction:row;gap:4px}
  .nav button span.lbl{display:none}
  .aside-foot{display:none}
  .kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
  .kpi .n{font-size:32px}
}
@media (max-width:820px){
  #app{padding:8px;gap:8px}
  .topbar{padding:9px 12px;border-radius:var(--r);flex-wrap:wrap}
  .bot-switch{max-width:100%;order:5;width:100%}
  .metrics{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
  .metric{padding:11px 13px 9px}
  .metric .v{font-size:26px}
  .layout{grid-template-columns:1fr;position:relative;overflow:hidden}
  .panel{border-radius:var(--r)}
  .panel.list-panel,.panel.chat-panel{position:absolute;inset:0}
  .panel.chat-panel{transform:translateX(100%);transition:transform .22s cubic-bezier(.32,.72,0,1);z-index:5}
  body.chat-open .panel.chat-panel{transform:none}
  .mobile-back{display:inline-flex}
  .msg{max-width:88%}
  .emoji-panel{width:min(330px,92vw)}
  .tbl{font-size:12px}
  .tbl th:nth-child(n+4),.tbl td:nth-child(n+4){display:none}
}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}


/* ===== 用户面板视觉升级 v2 ===== */
.msgstat{display:flex;align-items:center;gap:6px;font-size:13px;color:#475569;margin-bottom:12px}
.msgstat b{font-size:20px;font-weight:600;color:#0f172a;font-variant-numeric:tabular-nums}
.msg-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:14px}
.msg-card{background:#fff;border:1px solid rgba(15,23,42,.09);border-radius:15px;padding:15px 16px;
  box-shadow:0 1px 2px rgba(15,23,42,.04);transition:.18s;display:flex;flex-direction:column;gap:9px}
.msg-card:hover{transform:translateY(-2px);box-shadow:0 10px 30px rgba(15,23,42,.10)}
.msg-card .mc-h{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.msg-card .mc-h .dot{width:7px;height:7px;border-radius:50%;background:#2563eb;flex:0 0 auto}
.msg-card .mc-h .dot.warn{background:#d97706}.msg-card .mc-h .dot.ok{background:#059669}
.msg-card .mc-h b{font-size:14px;font-weight:600}
.msg-card .mc-h .t{margin-left:auto;font-size:11.5px;color:#94a3b8}
.msg-card .mc-b{font-size:12.8px;line-height:1.8;color:#475569}
.msg-card .mc-f a{font-size:12.5px;color:#2563eb;text-decoration:none}
.msg-card.unread{border-color:rgba(37,99,235,.30);background:linear-gradient(180deg,#f7faff,#fff)}
/* 订单：卡式一行一单 */
.ord-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(310px,1fr));gap:14px}
.ord-card{background:#fff;border:1px solid rgba(15,23,42,.09);border-radius:15px;padding:15px 16px;
  box-shadow:0 1px 2px rgba(15,23,42,.04);display:flex;flex-direction:column;gap:10px;transition:.18s}
.ord-card:hover{transform:translateY(-2px);box-shadow:0 10px 30px rgba(15,23,42,.10)}
.ord-card .oc-h{display:flex;align-items:center;gap:9px}
.ord-card .oc-h b{font-size:15px;font-weight:600;font-variant-numeric:tabular-nums}
.ord-card .oc-h .t{margin-left:auto;font-size:11.5px;color:#94a3b8}
.ord-card .oc-kv{display:flex;justify-content:space-between;font-size:12.5px;color:#475569;
  border-bottom:1px dashed rgba(15,23,42,.07);padding:4px 0}
.ord-card .oc-kv:last-of-type{border-bottom:0}
.ord-card .oc-act{display:flex;gap:8px;margin-top:auto}

/* 历史租用：卡片化 */
.pastgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:12px}
.past-card{background:#fff;border:1px solid rgba(15,23,42,.09);border-radius:14px;padding:13px 14px;
  box-shadow:0 1px 2px rgba(15,23,42,.04);display:flex;flex-direction:column;gap:6px}
.past-card .pc-h{display:flex;align-items:center;gap:8px;margin-bottom:2px}
.past-card .pc-h b{font-size:13.5px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.past-card .pc-h .pill{margin-left:auto;flex:0 0 auto}
.past-card .pc-kv{display:flex;justify-content:space-between;gap:10px;font-size:12.2px;color:#475569;
  border-bottom:1px dashed rgba(15,23,42,.06);padding:3px 0}
.past-card .pc-kv:last-child{border-bottom:0}
.past-card .pc-kv span:last-child{font-variant-numeric:tabular-nums;color:#0f172a}

/* 订单分段 + 统计条 */
.ordstat{display:flex;align-items:center;gap:6px;flex-wrap:wrap;font-size:13px;color:#475569;margin-bottom:12px}
.ordstat b{font-size:18px;font-weight:600;color:#0f172a;font-variant-numeric:tabular-nums}
.ordsec{display:flex;align-items:center;gap:9px;font-size:13px;font-weight:600;color:#0f172a;margin:0 0 10px}
.ordsec .sd{width:6px;height:6px;border-radius:50%;background:#2563eb}
.ordsec .sd.warn{background:#d97706}
.ordsec b{font-variant-numeric:tabular-nums;color:#64748b;font-weight:600}
/* 消息通知分组 */
.msgsec{display:flex;align-items:center;gap:9px;font-size:13px;font-weight:600;color:#0f172a;margin:16px 0 10px}
.msgsec:first-child{margin-top:0}
.msgsec .sd{width:6px;height:6px;border-radius:50%;background:#2563eb}
.msgsec b{font-variant-numeric:tabular-nums;color:#64748b;font-weight:600}